PodMerchant Store Policy

Return Policy

General
Unused products may be returned to PodMerchant for any reason within 60 days for a refund of the purchase price. Shipping charges are not refundable. Opened pods (individually wrapped or tins of illy brand) may not be returned for refund unless they are found defective as they are no longer resalable. Used pods are not refundable — please do not return them. No refunds after 90 days for any reason on any product.

To return merchandise, you should first request a Returned Merchandise Authorization (RMA) number. Items returned without an RMA number are subject to a 20% restocking fee. Please write the RMA number on the outside of the package. Refunds will be issued after receipt and restocking of the returned goods. The customer is responsible for the cost of shipping back to PodMerchant. Please do not "refuse delivery" of the package to return it. This will cause a delay in processing your refund and you will be charged for the return shipment. For your protection please use a trackable shipment method.

HandPresso Espresso Machines
If you have a problem with a HandPresso machine purchased from PodMerchant, please contact us so that we may help diagnose the problem. Many problems turn out to be due to operator unfamiliarity and can often be resolved with a short conversation. If you believe that your machine is not working as well as it should, please do not hesitate to call us at 661-257-1444 or send email to info@podmerchant.com.

In the event that your HandPresso machine arrived damaged, or has broken, or not performing satisfactorily, PodMerchant will replace units that are returned within 90 days of purchase (subject to the following conditions).

HandPresso machines may be returned to PodMerchant only with prior authorization. Please contact us to receive an RMA number. All materials must be returned (outer box, inner box, foam, manual, and spare o-ring). HandPresso machines sent back without all materials will be subject to a 25% restocking fee. Incomplete HandPresso machines (e.g., w/o portafilter cap) sent back will not be refunded or exchanged. We may, at our discretion, replace returned machines with a like-new unit in your old packaging. Unused, like-new units (including packaging) may be returned for a refund minus a 10% restocking fee. Machines will not be accepted for return after 90 days from date of purchase for any reason.

Security

PodMerchant's checkout is secure. This means that information sent between your browser and our server is encrypted. The address entry portion of our checkout is not secure but the page on which you enter your credit card information IS secure. You can verify the secure connection by inspecting the URL (address) in your browser. A secure URL begins with "https://" instead of "http://" (it stands for "Hyper Text Transport Protocol - Secure"). You should never enter your credit card information on an unsecure page. You should also never send your credit card information via email, which is definitely not secure. Please do not email your credit card number to us.

Your credit card information is reasonably safe when entered through a secure web connection. The encrypted transmission should prevent data thieves from gaining your credit card number. In addition, our shopping cart software and the card authorization software hide the full credit card number even from us. When you use the PodMerchant site to make a purchase, even we are not able to view your credit card number. An order placed over the phone is actually much less secure.

Our security certificate is issued by Thawte (click to verify).



PodMerchant is monitored for compliance with Payment Card Industry (PCI) Data Security Standards (DSS) by SecurityMetrics (click to verify).



Your purchases are authorized and transmitted by Authorize.net (click to verify).

Billing

Charges on your credit card will be billed from "PODMERCHANT COM" or "LEVEL 6".

Discounts

PodMerchant offers the following price break discounts on select items:

Discounts are calculated and displayed in the shopping cart.

Exceptions

• Discounts do not apply to pods sold by the case, illy Caffe brand pods, specials, and some other items.
• Discounts are not given on phone orders.

Privacy Policy

PodMerchant and LEVEL 6 will not sell or distribute any collected personal or contact information from customers to any other company.

We do not send any promotional emails to customers except our monthly newsletter, The PODcast, which uses double-acceptance subscribing (user must submit their data and then confirm the subscription when sent an email notification). No one is subscribed by default or without their knowledge and consent.

Other Policy

Prices, specifications, packaging, and/or availability is subject to change without notice. All special offers and sales exclude all previously purchased merchandise or equipment.

PodMerchant reserves the right to refuse to sell products to anyone.

Product photos may not accurately reflect current contents of sampler packs — please refer to the contents list. If a particular pod included in a sampler pack is out of stock, we will adjust the charges downward or refund the difference for the excluded items.

As product packaging is subject to change, product photos may not accurately reflect the current product packaging. Please refer to the product name and description.